Nineteen questions we answer on the phone every week.

Two to three weeks in normal months. Mid-May is our busiest fortnight of the year because everyone wants the pollen off at once, so book that window by late April. Plan clients are scheduled automatically and never join the queue.

Not for exterior work. For interiors we need access, and most repeat clients leave a gate and garage code on file. We send a crew name and arrival window the evening before every visit.

We work in light rain because rain does not dirty clean glass. We reschedule for sustained wind over 25 mph, lightning within eight miles, or rain heavy enough to make ladder footing unsafe. You get a call, not a no-show.

A 28-pane single-storey home is usually two to three hours for interior and exterior. A 58-pane coastal build with screens and tracks runs most of a day. The estimator gives you a duration along with the price.

Only on annealed glass, only where a deposit needs it, and only after a test area. We never blade tempered glass as a routine step because tempering leaves fabricating debris fused to the surface that a blade will drag into a scratch. We never blade soft-coat low-E or applied film at all.

Mains water is filtered through reverse osmosis and a deionising resin until total dissolved solids read under 10 ppm. There is nothing left in the water to dry into a spot, and the water is mineral-hungry, so it lifts salt and soil off the glass on contact. We check the meter before the first pane every day.

Usually one of three things: a failed insulated glass unit fogging between the panes, stage 2 mineral etch in the glass surface, or genuine optical distortion in historic wavy glass. All three look like dirt and none of them wash off. We show you at a low angle and tell you which it is.

We clean what opens safely. Sashes painted or swollen shut get noted on the report rather than forced, because forcing an old sash is how glazing putty cracks and glass breaks.

Salt aerosol deposits continuously on this coast and it does not need a storm to do it. Within about half a mile of open water, a visible film returns in six to eight weeks regardless of weather. That is why the Salt Line plan exists on an eight-week cycle.

Late February through early May, peaking in late March and April. Cleaning glass during the drop is money spent twice. We book spring resets for mid-May, once the yellow layer has stopped falling.

Yes, given time. Salt combined with moisture and sun slowly etches the silica surface in the same way hard water does. Caught as surface deposit it wipes off. Left for years on an unprotected oceanfront elevation it becomes stage 2 etch and needs a cerium polish.

Yes. Post-landfall work is a salt and debris flush, not a normal clean: wind-driven salt, sand and organic debris are rinsed before they bond, and we check every weep hole and track for packed grit. Plan clients get priority slots.

Because you can check it. A pane count is a fact. We count every glass unit, note storey and grids, and the invoice shows the count. Hourly pricing rewards the slow crew and punishes the fast one.

One glass unit in one opening. A double-hung window is two panes. A sliding door is two. A picture window is one, regardless of size. True divided lights carry a small surcharge for hand time; grids sealed between the glass do not.

Usually, yes. A first clean after several years, after a build or after a storm carries a surcharge because it is restoration work, not maintenance. The estimator applies it automatically so there is no surprise.

Yes. Plans are month to month with no cancellation fee. Snowbird clients routinely pause from December to March and we hold the route slot.

General liability and workers' compensation are current and certificates are issued naming the property owner as additional insured on request. Sample limits are listed on the commercial page. Ask any contractor for this before they touch your property.

A water-fed pole reaches about four storeys in calm conditions. Beyond that, or in wind, we use a boom or scissor lift where there is hard standing, and rope descent where there is not. Rope work needs certified anchorages and a written rescue plan before anyone leaves the parapet.

Ladders get standoff brackets so they never rest on the gutter. We do not walk shingle roofs for window work, and we soft wash roofs from the ground rather than climbing them.