Who we are

This policy applies to Crystal Coast Window & Solar and to this website. You can reach us at hello@crystalcoastwindow.com, by phone at (910) 555-0142, or by mail at 3218 Wrightsville Ave, Unit B, Wilmington, NC 28403.

Information we collect

We only collect what we need to respond to you and provide our services.

• Contact details you give us, such as your name, email address, phone number and address.
• Details about the service you are requesting, entered in quote, booking or contact forms.
• Technical data such as browser type, device and pages visited, collected through cookies you allow.
• Records of our communications with you, including calls, emails and messages.

How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes or appointments.
• Deliver, schedule and follow up on the services you request.
• Send service reminders and, where you have agreed, occasional offers.
• Improve our website and meet our legal and regulatory obligations.

Sharing

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.

Retention and security

We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.

Photographs of your property

We photograph glass condition before and after work: failed insulated glass units, cracked panes, mineral staining and existing frame damage. These images exist so that nothing about the state of your property is ambiguous later, and so you have documentation for an insurance claim if you need it.

Property photographs are kept on your job file and are not published without written permission. Where we use work images on this website or on social media, identifying details such as house numbers and street signs are excluded.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.